Terms & Conditions

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("Player," "User," or "you") and aeowin Casino ("aeowin," "we," "us," or "our") with respect to your use of the gaming platform available at aeowin.cam and all associated services, applications, features, and content.

By accessing the aeowin platform in any capacity — whether browsing, registering an account, making a deposit, placing a wager, or claiming a bonus — you confirm that you have read these Terms in full and agree to comply with them. These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions communicated to you on the aeowin platform.

aeowin reserves the right to update or amend these Terms at any time. Material changes will be communicated to registered players via email or an in-platform notification. Continued use of the aeowin platform following such notification constitutes acceptance of the revised Terms.

2. Eligibility

To be eligible to use aeowin, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age as required under Philippine law and PAGCOR regulations;
• You are accessing the platform from a jurisdiction where online gambling is legally permitted;
• You are not listed on any self-exclusion register maintained by aeowin or any regulatory body;
• You have the legal capacity to enter into a binding agreement under applicable law;
• You are not acting on behalf of another person or entity in connection with your gaming activity;
• You are not a current employee, contractor, director, or immediate family member of an aeowin employee involved in the operation of games.

aeowin reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or termination and the withholding of pending withdrawals pending investigation.

3. Account Registration

3.1 Single Account Policy

Each eligible player may register only one account on the aeowin platform. The creation of multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, aeowin reserves the right to close all associated accounts, forfeit any bonus funds and winnings derived therefrom, and permanently ban the player from the platform.

3.2 Accuracy of Information

You are required to provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, Philippine mobile number, and email address. aeowin conducts Know Your Customer (KYC) verification in compliance with PAGCOR regulations and applicable anti-money laundering requirements. Any material inaccuracy in the information provided may result in immediate account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your aeowin account credentials. You must not share your username or password with any third party. aeowin will not be liable for any loss arising from unauthorised access to your account resulting from your failure to safeguard your credentials. You should notify aeowin support immediately if you suspect any unauthorised activity on your account.

4. Deposits & Payments

aeowin accepts deposits via GCash, PayMaya, BPI, BDO, UnionBank, Metrobank, and USDT (TRC20 network). The minimum deposit amount is ₱50. All deposits are processed in Philippine Pesos (PHP) unless otherwise specified for cryptocurrency transactions.

Players may only fund their aeowin account using payment methods registered in their own name. Deposits made from payment accounts belonging to third parties are prohibited and may result in the suspension of the player's account pending investigation.

aeowin does not charge fees on standard deposit transactions; however, your payment provider or bank may apply their own transaction fees, for which aeowin accepts no responsibility. By depositing funds, you confirm that the source of funds is legitimate and that you are not using the aeowin platform in connection with any money laundering or financial crime activity.

5. Withdrawals

Withdrawal requests may be submitted from your aeowin account at any time subject to the conditions set out in this section. Withdrawals will only be processed to a payment method registered in the same name as the aeowin account. The minimum withdrawal amount is ₱100.

Before any withdrawal is processed, aeowin may require the player to complete identity verification (KYC) by submitting a valid government-issued Philippine ID and, where applicable, proof of the payment method used for deposits. Verification documents must be submitted through the account panel in clear, legible format.

Withdrawals will not be processed where bonus wagering requirements remain outstanding, where a fraud investigation is in progress, or where the account is under suspension. aeowin reserves the right to apply processing timelines of up to five (5) business days for withdrawal requests, although aeowin endeavours to process verified GCash and PayMaya withdrawals within 24 hours.

6. Bonuses & Promotions

aeowin offers various promotional incentives to players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and referral rewards. All bonuses are subject to the specific terms communicated at the time of the offer and the general bonus conditions set out here.

6.1 Wagering Requirements

Unless expressly stated otherwise in the specific promotion terms, bonus funds credited to a player's account are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier and any game restrictions will be stated clearly in the individual bonus terms available on the aeowin promotions page.

6.2 Bonus Abuse

aeowin monitors accounts for patterns consistent with bonus abuse, including but not limited to low-risk wagering strategies, staking patterns designed to artificially complete wagering requirements, or coordinated activity among multiple accounts. Where bonus abuse is identified, aeowin reserves the right to void bonus funds and associated winnings, and to close the account without notice.

6.3 Expiry

Bonus funds and free spin rewards that are not activated or used within the validity period specified in the promotional terms will expire automatically. Expired bonuses will not be reinstated.

7. Gaming Rules

All games available on the aeowin platform operate in accordance with the individual game rules displayed within each game interface. Players are responsible for familiarising themselves with the applicable rules before placing wagers. aeowin does not accept responsibility for losses arising from a player's misunderstanding of game rules.

Games on the aeowin platform use certified random number generation (RNG) technology that has been independently tested and audited for fairness. Return-to-player (RTP) percentages for individual games are available within the game information panels. All live dealer games are operated by certified providers using real-time studio environments.

In the event of a malfunction or technical error that affects the outcome of a game, the affected game round will be voided and any wager placed will be returned to the player's account. aeowin accepts no liability for losses arising from a player's reliance on a displayed outcome that was subsequently found to be the result of a malfunction.

8. Prohibited Conduct

The following conduct is strictly prohibited on the aeowin platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant regulatory or law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or verification;
• Using automated software, bots, scripts, or artificial intelligence to access or interact with games or the platform;
• Colluding with other players to manipulate game outcomes;
• Using the platform in connection with any money laundering, fraud, or financial crime activity;
• Exploiting software vulnerabilities, errors, or glitches in games for personal gain;
• Accessing or attempting to access another player's account without authorisation;
• Registering or using the platform if you are under the age of 21;
• Registering or using the platform while subject to a self-exclusion order.

9. Responsible Gaming

aeowin is committed to promoting responsible gaming among all players. We provide a range of player-protection tools accessible directly from the account dashboard, including deposit limits, session time notifications, loss alerts, cooling-off periods, and self-exclusion options.

Players who wish to self-exclude from the aeowin platform may do so by contacting our support team or activating the self-exclusion feature within their account settings. Self-exclusion periods range from 30 days to permanent exclusion. During a self-exclusion period, aeowin will use reasonable efforts to prevent the excluded player from accessing their account and will suppress promotional communications directed to that player.

For further guidance on responsible gambling in the Philippines, players are encouraged to seek information from relevant Philippine support organisations. aeowin also reserves the right to impose restrictions on an account where our systems identify patterns of play consistent with problem gambling, and may require a player to engage with responsible gaming resources before resuming full account access.

10. Intellectual Property

All content on the aeowin platform, including but not limited to software, source code, game content, graphics, logos, trademarks, text, audio, and video materials, is the exclusive intellectual property of aeowin or its licensed content providers. Nothing in these Terms grants you any right, title, or interest in any aeowin intellectual property.

You may not reproduce, distribute, modify, adapt, translate, create derivative works from, or commercially exploit any content from the aeowin platform without the prior written consent of aeowin. Unauthorised use of aeowin intellectual property may give rise to claims for damages and other legal remedies.

11. Limitation of Liability

To the fullest extent permitted by applicable law, aeowin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the aeowin platform, including but not limited to loss of winnings, loss of data, or interruption of service.

aeowin's total liability to you arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount of funds deposited by you to your aeowin account in the 30-day period immediately preceding the event giving rise to the claim.

aeowin does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access the platform at your own risk and are responsible for ensuring your device and network are adequately protected.

12. Termination

aeowin reserves the right to suspend or terminate your account at any time, with or without notice, where aeowin has reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or prohibited conduct, or where continued operation of your account poses a risk to other players or to the integrity of the platform.

Upon termination of your account, any pending bonus funds, free spin credits, and wagering progress will be forfeited. Real money funds that are not subject to any outstanding investigation or hold will be returned to you via your last used verified payment method following the completion of any applicable withdrawal processing requirements.

You may close your aeowin account at any time by contacting support. Upon account closure at your request, any real money balance will be refunded subject to standard withdrawal processing conditions and verification requirements.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, including any non-contractual obligations, shall be governed by and construed in accordance with the laws of the Philippines and applicable PAGCOR regulations.

Any disputes that cannot be resolved through aeowin's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Players also have the right to escalate unresolved complaints to PAGCOR through the appropriate regulatory channels.

aeowin's internal dispute resolution process requires players to submit a written complaint through the official support channel within 30 days of the event giving rise to the dispute. aeowin will respond to complaints within 14 business days.

14. Changes to Terms

aeowin reserves the right to amend these Terms at any time. Where amendments are material, aeowin will provide players with reasonable notice via email to the registered address or via a prominent in-platform notification prior to the changes taking effect.

Minor amendments — such as corrections to typographical errors, clarifications that do not alter the substantive meaning of a provision, or updates required to reflect changes in applicable law — may be made without advance notice and will take effect immediately upon publication.

The date of the most recent revision to these Terms is displayed at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the aeowin platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the operation of the aeowin platform, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the aeowin platform interface
• Response Time: Our Filipino-speaking support team typically responds within 3 minutes via live chat and within 24 hours via email

For escalated or formal complaints, please submit a written notice addressed to the aeowin Compliance Team via email. Include your registered account username, a description of your complaint, and any supporting evidence. All formal complaints will receive a written acknowledgement within 5 business days.